Frequently Asked Questions
Everything you need to know about your Maxton Design shopping experience.
What is the standard shipping time for orders?
Domestic orders are typically processed within 1-2 business days and delivered within 3-5 business days. International shipping times vary depending on the destination but generally take 7-14 business days.
How can I return or exchange an item?
We offer a 30-day return policy. Items must be in their original, unworn condition with tags attached. You can initiate a return or exchange through our online portal using your order number and email address.
How do I ensure I am ordering the correct size?
Each product page features a detailed sizing guide with specific measurements. We recommend comparing these measurements to a similar garment you already own to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments via Klarna and Afterpay.
Are your materials sustainably sourced?
At Maxton Design, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and partner only with manufacturers who adhere to fair labor practices and environmental standards.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress in real-time.